Terms and Conditions

We are AM Rubbish Clearance Ltd. We are a company registered in England and Wales under company number 13539753 — our registered name at Companies House is AMRUBBISHCLEARANCE LTD — with our registered office at 145 Horton Road, Slough, Berkshire, SL3 9HW.

Phone

07857 647238

Email

info@amrubbishclearance.co.uk

Waste carrier registration

CBDU435706 — Carrier, Dealer - Upper Tier. You can check it yourself on the Environment Agency public register.

Hours

Open 7 days a week

These terms apply to every clearance we carry out for you. A contract between us comes into existence when you accept our quote — by phone, by text, on WhatsApp, by email, or by confirming the booking with our team — and not before. Nothing on this website is an offer; it is an invitation for you to ask us for a price.

These terms are written for domestic customers. If you are booking as a business, the parts of them that rest on consumer law — the right to cancel, and the Consumer Rights Act protections — do not apply to you, because those are rights the law gives to consumers only. Tell us when you book if the work is for a business, so we can price and document it correctly.

We may update these terms from time to time. The version that applies to your job is the version published on this page on the day you accepted our quote.

We price by volume — how much of the van your waste fills — starting at £130 for a minimum load and rising to a full load. The current load prices and the surcharges for specific items are on our service pages, and typically fall in the £130–£390 range for a domestic clearance.

A quote given on the phone or from photographs is our honest estimate based on what you have described or shown us. It is not binding on either of us until we have seen the waste. If what is there on the day is materially more than you described, or includes items that carry a surcharge, we will tell you the revised price before we load anything, and you are free to decline.

We will never load your waste and then present you with a higher bill. If the price changes, you hear about it first, and you can say no.

Prices include labour, loading, transport and the disposal fee at a licensed facility. Quotes are valid for 30 days unless we say otherwise.

Where a job takes materially longer than quoted because of access, distance to the vehicle or extra sorting, additional labour is charged at £10 per 10 minutes, again agreed with you before we start.

• Two people and a van, unless we have quoted otherwise.
• All lifting, carrying and loading — you do not need to move anything to the kerb.
• Transport to a licensed transfer station or recycling facility.
• The disposal or recycling fee at that facility.
• A sweep-up of the cleared area.
• A waste transfer note, on request, showing what we took and where it went.

It does not include dismantling built-in fixtures, disconnecting appliances from gas, water or electrical supplies, making good decoration, or any work that needs a specialist trade or licence. Ask us and we will tell you honestly whether a job is one for us.

We will agree a date and an arrival window with you. We keep to it wherever we can, but traffic, weather and the job before yours are real, so treat the window as a window rather than a fixed minute. If we are going to be late we will call you.

To let us do the work, please make sure that:

• Someone aged 18 or over is present, or you have made clear arrangements with us for access.
• We can park lawfully and reasonably close to the property. Where a permit, suspension or dispensation is needed, that is your responsibility, and any charge or penalty caused by the parking you directed us to is yours.
• The route from the waste to the van is safe and clear — no loose flooring, no live cables, no blocked stairways.
• Anything you want to keep has been taken out or clearly separated and pointed out to us.
• You have the right to dispose of everything you are asking us to take.

If we arrive at the agreed time and cannot get access, or nobody is there, we will try to contact you and wait a reasonable time. If we still cannot start, we may charge a wasted-journey fee to cover the visit — we will tell you the amount at the time, and it will never exceed the quoted price for the job.

Once an item is loaded, treat it as gone. We take waste straight to a licensed facility, and we cannot retrieve something from a mixed load afterwards. Please check before we start.

Our waste carrier registration and the licences of the facilities we use limit what we are allowed to move. We cannot take:

• Asbestos in any form, or anything you suspect might contain it.
• Chemicals, solvents, fuels, oils, acids and other hazardous liquids.
• Gas bottles, fire extinguishers, aerosol drums and other pressurised containers.
• Explosives, ammunition, flares and fireworks.
• Clinical, medical or biological waste, including sharps.
• Animal carcasses and food waste from a commercial kitchen.
• Anything containing raw sewage, or waste from a contaminated site.

Some materials we can take, but only as a separate, correctly documented load — soil, rubble and hardcore are the common ones, and they are priced by weight rather than volume. Paint, plasterboard, tyres and large fridge or freezer units need to be declared when you book so we can plan the right disposal route.

If we find any of the items above during a clearance, we will leave them, tell you why, and point you to the right route for disposing of them. The rest of the job carries on as normal.

Because you are booking away from our premises — over the phone, online, or at your home — the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days of entering into the contract, without giving a reason and without paying a penalty.

To cancel, just tell us: call 07857 647238, email info@amrubbishclearance.co.uk, or message us. A clear statement is enough — there is no form to fill in. We will confirm and refund any payment you have made within 14 days.

If you want the work done inside that 14-day window — which most people do, since a clearance is usually booked for the next few days — you are asking us to start early, and the law asks us to make that explicit. You keep the right to cancel; but if you cancel after we have started, you pay a fair proportion of the price for the work already done. Once the clearance is finished, the right to cancel comes to an end.

By booking a date that falls within 14 days of your acceptance, you are making that express request and acknowledging what it means.

Beyond the statutory right in the previous section, we take a practical view. Let us know as early as you can and we will move your booking without fuss.

• More than 24 hours' notice — no charge, and we will rebook you at a time that suits.
• Less than 24 hours' notice, or on the day — we may charge a reasonable amount to cover the slot we held and any costs already incurred. We will tell you the figure rather than surprise you with it.
• Part of the load only — if you reduce what you want taken, we price the load we actually take, subject to our minimum charge.

If we have to move your booking — a breakdown, illness, or a job overrunning — we will contact you as soon as we know, offer the earliest alternative, and refund anything you have paid if the new date does not work for you.

Payment is due on completion, once the work is done and you are happy with it. We do not ask domestic customers for a deposit.

We accept cash, bank transfer or card — whichever suits you. Business customers with agreed credit terms should pay within the period stated on the invoice; we reserve the right to charge statutory interest and costs on commercial invoices that are paid late, under the Late Payment of Commercial Debts (Interest) Act 1998.

Under the Consumer Rights Act 2015 we must carry out the service with reasonable care and skill, within a reasonable time, and for a reasonable price where none was agreed. That is the standard we hold ourselves to.

If something is not right — an area left uncleared, damage caused during the work, anything at all — tell us as soon as you notice. Under that Act you can ask us to put it right, and if we cannot, or do not do so within a reasonable time and without significant inconvenience to you, you can ask for a price reduction. Nothing in these terms takes those rights away.

We are registered with the Environment Agency as an upper tier waste carrier and dealer, registration CBDU435706. Everything we collect goes to a licensed transfer station or recycling facility, and we keep the transfer records the law requires.

This matters to you, not just to us. Under section 34 of the Environmental Protection Act 1990, householders have a duty of care to make sure their waste is passed only to an authorised person. If you hand waste to an unregistered carrier and it is fly-tipped, you can be fined — even though someone else dumped it.

So check us, and check anyone else you use: our registration is on the Environment Agency public register, and we will give you a waste transfer note for your job on request. Keep it — it is your evidence that you did the right thing.

We clear what you point out to us. We are not able to check the contents of every box, drawer, envelope or piece of furniture, so please go through the waste before we arrive and remove anything you want to keep — money, documents, jewellery, keys, medication, photographs, and anything with sentimental value.

If we spot something that looks clearly valuable or personal we will set it aside and ask you about it, because that is the decent thing to do. But we cannot be responsible for something disposed of that you asked us to take.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not in any way exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any matter for which it would be unlawful for us to exclude or limit our liability, including your rights under the Consumer Rights Act 2015.

Where you are a business customer, our total liability in connection with a job is limited to the price paid for that job, and we are not liable for loss of profit, loss of business or any indirect or consequential loss.

We are not responsible for pre-existing damage, for wear revealed once items are moved (marks on carpets, paintwork behind furniture, floor indentations), or for damage that could not reasonably be avoided when removing a large item through a tight space — we will always tell you before we attempt one of those.

We hold public liability insurance covering the clearance work we carry out. If you need to see the certificate — a landlord, managing agent or letting agent often will — email info@amrubbishclearance.co.uk and we will send it to you.

Tell us. Call 07857 647238 or email info@amrubbishclearance.co.uk with your name, the address we cleared and what has gone wrong. We will acknowledge it within two working days and aim to resolve it within 14 days, keeping you updated if it takes longer.

We would much rather hear about a problem and fix it than have you leave it. If we cannot reach agreement, your statutory rights are unaffected and you are free to take the matter further.

We handle your name, contact details, address and any photographs you send as described in our Privacy Policy. In short: we use them to quote and carry out the work, we keep waste and accounting records for the periods the law requires, and we do not sell your details to anybody.

We are not liable for failing to perform, or for delay in performing, where the cause is outside our reasonable control — severe weather, flooding, road closures, accidents, vehicle theft, fire, industrial action or a change in the law. We will contact you as soon as we can, and you may cancel and receive a refund of anything you have paid for work not yet done.

• We may transfer our rights and obligations under these terms to another organisation; we will tell you if we do, and it will not affect your rights. You may only transfer yours to someone else if we agree in writing.
• This contract is between you and us. No other person has any right to enforce it.
• If a court finds any part of these terms unlawful, the rest continues in force.
• If we do not insist on something straight away, or delay in taking action, that does not stop us doing so later.

These terms are governed by the law of England and Wales, and you and we both submit to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country's courts.